The bride processional song I had chosen was somehow played twice at the same time with a lag which made it come out all garbled. The spa customer service was much better in person so I wonder if it was a language barrier problem. I had to stop emailing the spa and asked the wedding coordinator's help for flexibility.
There are certain things they do not fine print on the wedding guide, such as couples massage is included, but once you are asked to email the spa directly, they only offer you times of 8am, 9am or noon and that's it. They really need to cut down on the number of weddings they do,or else hire more staff, or ensure that the wedding coordinator is available on the wedding/cocktail hour/reception sites the whole time to prevent lapses in the requests that were made. I was disappointed with how little my requests were properly fulfilled as requested, even on what I had sent in ahead of time on their wedding planner form or on emails to the wedding coordinator. They will leave you stranded)/resort staff/family. I was there from Nov 14th till 19th but got only 2 hours of beach time overall, because of the time I spent after various vendors (Apple Vacations/Cheap Carribean - absolutely terrible customer service. I just had my wedding there on and it was quite a stressful time.